“This is the first time in my life that I actually enjoy going to work every day,” said Kimberly Mitchell, Residential Manager of Promises in West Los Angeles. “I get to move around and help people, and every day I’m inspired by the staff and the clients,” she added. Nearly four years ago, Kimberly was working at an architectural firm and realized that her career wasn’t fulfilling to her because she wasn’t helping people in need. Her boss agreed that she needed to switch careers, so they searched for jobs together, which led her to apply for an office manager position at Promises. When she interviewed, she was recommended for a different position—a Tech (short for Rehabilitation Technician) —because she would be more hands-on with the clients. After working as a Tech for about two years, Kimberly was promoted to Residential Manager, and she now supervises a team of about 17 Techs. “A Tech gives support and direction to the clients at all times, making sure they’re following the rules and upholding the integrity of the program,” Kimberly explained. “Techs are the eyes and ears of the clinical team, always reporting back the events of the day; they also spend...